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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify purpose and methods of digital communication
   • Identify purpose for communication, intended audience and content of proposed communication
   • Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required
   • Select most appropriate application for communication according to available resources and relevant organisational policies and procedures
2. Implement procedures to send and receive digital communications
   • Access application for sending and receiving digital communications according to organisational policies and procedures
   • Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures
   • Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required
   • Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures
3. Assist with managing digital communications
   • Follow established security levels and filters for incoming digital communications according to organisational policies and procedures
   • Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures
   • Store digital communications and attachments according to organisational policies and procedures
   • Archive or permanently delete digital communications according to organisational policies and procedures
   • Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

on four occasions send digital communications

on four occasions receive and process digital communications.

In the course of the above, the candidate must:

follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications

follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications

communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

existing and emerging methods of digital communication, including strengths and limitations

industry practice relating to digital communication etiquette in a workplace setting

commercial sensitivities in relation to knowledge management

organisational policies and procedures relating to the use of digital communication

security levels and filters for digital communications.

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